Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or is incorrect, we offer a hassle-free return process within 30 days of purchase to ensure you enjoy the perfect cup.

1

Contact Customer Support

Reach out to our dedicated support team via email or phone with your order number and a brief explanation of the issue.

2

Receive Authorization

Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

3

Pack Your Items

Securely package the unopened products in their original packaging, clearly marking the RMA number on the outside of the parcel.

4

Refund Processing

After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing