Frequently Asked Questions
Everything you need to know about your favorite tea blends.
How should I store my tea to maintain its freshness?
To keep your tea tasting its best, store it in a cool, dry place away from direct sunlight, heat, and strong odors. We recommend keeping it in its original foil packaging or an airtight container.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer international delivery?
Yes, we ship our premium tea blends to various countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on opened food items. However, if your order arrives damaged or is incorrect, please contact our support team within 14 days for a replacement or refund.
Are Twinings tea bags biodegradable?
We are committed to sustainability. The majority of our standard tea bags are made from plant-based materials and are industrially compostable. We are actively working toward making all our packaging fully recyclable or compostable.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.